Privacy policy
Privacy at a Glance
This Privacy Policy describes how Casanuva collects, uses, stores, and shares personal information when you visit our website, make a purchase, contact us, or otherwise use our Services.
By using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use our Services.
Changes to This Policy
We may revise this Privacy Policy when our business practices, privacy requirements, or applicable laws change. Any updated version will be posted on our website with a new Effective Date and will apply from the date it is published.
Who Handles Your Information
Casanuva is the data controller responsible for personal information processed through our Services.
Information You Provide
We collect information you choose to provide when you place an order, create an account, contact us, submit a form, subscribe to communications, or interact with our Services.
This may include your name, email address, phone number, billing and shipping address, order and payment confirmation details, account information, shopping activity, and messages or files you send to customer support.
Some information is necessary for particular features or services to work. If you choose not to provide it, certain functions may not be available.
Information Collected Automatically
When you use our website, we may automatically collect usage information through cookies, pixels, and similar technologies. This can include your device and browser details, IP address, approximate location, network information, pages visited, interactions with the website, and referral or click activity.
We use this information to operate, secure, analyze, maintain, and improve our website and Services.
Information From Other Sources
We may receive information from companies that help us run our business, including website and infrastructure providers, payment processors, analytics providers, advertising partners, and other service providers.
These parties may collect or provide information through cookies, pixels, web beacons, software development kits, and similar technologies. Information received from third parties is handled according to this Policy, while those providers remain responsible for their own privacy practices.
How We Use Information
Personal information may be used to:
- Process and fulfill orders and payments
- Arrange shipping and manage returns or refunds
- Provide customer support and respond to inquiries
- Manage accounts and website functionality
- Send service-related communications
- Provide marketing and advertising where permitted
- Analyze website and campaign performance
- Prevent fraud, misuse, and unauthorized activity
- Protect and improve our Services
- Meet legal, regulatory, and business obligations
We process personal information only where permitted or required under applicable law.
Marketing & Advertising
We may use personal information to send promotional communications and show relevant advertising through our website or third-party platforms.
Analytics and advertising providers may receive limited browsing or behavioral information to measure performance, understand audiences, or improve advertising relevance. Payment information and sensitive personal information are not shared for advertising purposes.
You can unsubscribe from marketing communications at any time using the instructions provided in our messages.
Cookies & Tracking
Cookies and similar technologies help us remember preferences, provide essential website functions, understand how visitors use our Services, measure performance, and support advertising.
You can manage or disable cookies through your browser. Depending on where you live, you may also have additional choices regarding targeted advertising and certain tracking activities.
Where required by law, we recognize applicable privacy preference signals, including Global Privacy Control, as an opt-out request for certain forms of targeted or interest-based advertising.
How We Share Information
We may share personal information with trusted third parties when necessary to operate our business. These may include providers responsible for hosting, technology, payments, fulfillment, shipping, customer support, analytics, advertising, and personalization.
Information may also be shared within QJ Global Group LLC and its affiliates for internal business purposes.
We may disclose information when you request or authorize it, as part of a merger, acquisition, financing, sale, or similar business transaction, or when disclosure is necessary to comply with the law, respond to lawful requests, prevent fraud, or protect our rights, customers, and Services.
Information We Disclose
Information shared for legitimate business purposes may include basic identifiers and contact details, purchase and transaction information, customer support communications, and information about how you interact with our website.
We do not sell personal information. We also do not use sensitive personal information to infer personal characteristics. Where certain advertising or analytics activities are legally considered “sharing,” applicable opt-out rights remain available.
International Processing
Your information may be stored or processed in countries outside your country of residence, including locations where our service providers or technical partners operate.
Where required, we use appropriate legal, organizational, and technical safeguards for international transfers.
User-Generated Content
Our Services may allow you to post reviews, comments, feedback, or other content. Anything you choose to make public may be visible to other users or the general public.
We cannot control how others may copy, store, share, or use information you voluntarily publish in public areas of the Services.
Third-Party Websites
Our website may contain links to third-party websites or services. Those parties operate under their own privacy policies, which may differ from ours.
We are not responsible for the content, security, availability, or privacy practices of third-party websites. Please review their policies before providing personal information.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals below the minimum age established by applicable law.
If you believe a child has provided us with personal information without the required consent, please contact us so we can investigate and take appropriate action.
Security & Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no online system can be guaranteed to be completely secure.
We retain information only for as long as reasonably necessary for our Services, transactions, legal obligations, fraud prevention, dispute resolution, record keeping, and other legitimate business purposes.
When information is no longer needed, it is deleted, anonymized, or otherwise securely disposed of where appropriate.
Payment Information
Payments are handled through authorized third-party payment processors using secure and encrypted systems.
Casanuva does not store or directly access full payment card numbers, security codes, or other sensitive payment authentication data. Payment information is handled by the relevant payment provider under its own security and privacy practices.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to access, correct, delete, or receive a copy of your personal information. You may also have rights to restrict or object to certain processing, withdraw consent where applicable, or opt out of targeted advertising or certain forms of data sharing.
These rights may be subject to legal exceptions, verification requirements, or other limitations.
Access, Deletion, and Correction
You may ask us to provide access to personal information we hold about you, request that information be corrected or updated, or ask that it be deleted where legally permitted.
Deletion requests may be limited where we need to retain information for legal, accounting, security, fraud prevention, transaction, or dispute-related reasons.
Data Portability & Processing Restrictions
Where applicable, you may request your personal information in a structured, commonly used, machine-readable format or ask us to limit certain processing activities.
Withdrawing Consent
If we process your information based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before your withdrawal.
Targeted Advertising Choices
Depending on your location, you may be able to opt out of targeted, personalized, or interest-based advertising and certain related data-sharing activities.
You can also manage available advertising and personalization choices through your browser, device, or relevant third-party platforms.
Automated Decisions & Profiling
We do not use sensitive personal information to infer characteristics about you.
We do not make decisions that produce legal or similarly significant effects through solely automated processing or profiling.
Privacy Requests
To exercise your privacy rights or ask a question about this Policy, contact us using the details below.
We may verify your identity before processing a privacy request. If someone submits a request on your behalf, we may also ask for proof of authorization.
Requests will be handled within the timeframe required by applicable law.
Marketing Preferences
You can unsubscribe from promotional communications at any time. This does not stop essential service messages such as order confirmations, shipping updates, account notices, legal notices, or customer support communications.
Complaints & Appeals
If you have a concern about how we handle your personal information, please contact us. We will review complaints in accordance with applicable privacy laws.
Where applicable law provides an appeal or further review process, you may also have the right to request one.
Non-Discrimination
We do not discriminate against individuals for exercising privacy rights available to them under applicable law.
Global Privacy Control
Where required by law, we will treat a recognized Global Privacy Control or similar privacy preference signal as a request to opt out of certain targeted or interest-based advertising activities.
Privacy Compliance
We use personal information only for lawful and legitimate business purposes, including providing Services, processing orders, supporting customers, improving our website, preventing fraud, maintaining security, and meeting legal obligations.
BUSINESS INFORMATION
Brand name: Casanuva
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States
Contact details
Email: info@casanuva.com
Phone: +1 302 560 3249
Contact form: click here
Customer Service
Support hours: Monday to Friday, 8:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.