Privacy policy
Effective Date: 15-04-2026
Introduction
This Privacy Policy explains how Casanuva (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, use our services, or otherwise interact with us (collectively, the “Services”).
“You” and “your” refer to any visitor, customer, or individual who accesses or uses our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Policy, you should refrain from using our Services.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, internal processes, legal requirements, or regulatory obligations relating to privacy and data protection.
When changes are made, we will update the Effective Date at the top of this page and publish the revised version on our website. Any changes will apply from the date the updated version is posted.
Data Controller Information
Casanuva acts as the data controller for personal information processed in connection with the Services. As the data controller, we determine the purposes and means of processing personal information in accordance with applicable data protection laws.
Our contact details are as follows:
Brand Name: Casanuva
Owned and Operated By: QJ Global Limited
Company Number: 78864222
Address: 21st Floor, CMA Building
64 Connaught Road Central
Hong Kong
Email: info@casanuva.com
Phone: +1 302 560 3249
If you have any questions about this Privacy Policy or about how we handle personal information, you may contact us using the details above.
How We Collect and Use Personal Information
To provide, operate, and improve our Services, Casanuva collects personal information from a variety of sources. The categories of information we collect depend on how you interact with our website, place orders, create an account, contact us, or otherwise use our Services.
We use personal information for purposes such as operating and maintaining our business, processing and fulfilling orders, communicating with customers, providing customer support, meeting legal and regulatory obligations, enforcing our Terms and related policies, preventing fraud, misuse, and unauthorized activity, protecting the security and integrity of our Services, and improving the functionality, performance, and overall user experience of our website and services.
Personal information is processed only where permitted, required, or otherwise justified under applicable data protection laws.
Information We Collect Directly From You
We collect personal information directly from you when you place an order, create an account, contact us, submit a form, subscribe to communications, or otherwise interact with our Services.
Information that you voluntarily provide to us may include, where applicable:
Name, email address, and phone number
Billing and shipping address
Order details and payment confirmation
Account login details, if you choose to register an account
Products viewed, saved, or added to your shopping cart
Messages, attachments, images, or other information shared with customer support
Certain features of the Services require specific information in order to function properly. If you choose not to provide required information, some features, functions, or parts of the Services may be unavailable or limited.
What Personal Information We Collect
The types of personal information we collect depend on the way you interact with our website and Services. “Personal information” means any information that identifies, relates to, describes, or can reasonably be linked to you, whether directly or indirectly.
Information We Collect Through Cookies and Similar Technologies
We automatically collect certain information about how you interact with our Services (“Usage Data”) through cookies, pixels, and similar tracking technologies. This information may include:
Device type, operating system, and browser details
IP address and approximate location
Network and connection information
Pages visited, on-site interactions, and actions taken through the website
Referral sources and click activity
We use this information to operate, secure, analyze, maintain, and improve the performance and functionality of our Services.
You may control or disable cookies through your browser settings. Please note that restricting or disabling cookies may affect website functionality and may cause certain features or parts of the Services to function improperly or become unavailable.
Information We Obtain From Third Parties
We may receive personal information about you from third parties that provide services on our behalf or support the operation of our business. This may include, without limitation:
Platform and infrastructure providers that support our website and Services
Payment processors that handle payment transactions, billing information, and payment confirmations
Marketing, analytics, and advertising partners that support personalization, performance measurement, attribution, and audience insights
When you interact with our website, communications, or advertisements, we and certain third-party partners may automatically collect information through technologies such as cookies, pixels, web beacons, software development kits, and similar tools.
Any personal information received from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties, nor for the independent privacy or data handling practices of those third parties.
International Data Transfers
Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including countries where our service providers, partners, or technical infrastructure are located or operate.
Where required by applicable law, we rely on appropriate legal, organizational, and technical safeguards to ensure that personal information remains adequately protected in connection with international data transfers.
How We Use Your Personal Information
Providing Products and Services
We use personal information to operate, manage, and deliver our Services. This includes processing orders and payments, fulfilling purchases, arranging shipping, sending order-related communications, creating and managing user accounts, and assisting with returns, refunds, or exchanges where applicable. Personal information may also be used to provide optional features such as product reviews, saved carts, or account-based functionality.
Marketing and Advertising
We may use personal information to send marketing communications, including email or other permitted messages, and to display relevant advertisements on our website or through third-party platforms.
We work with analytics and advertising partners to measure campaign performance, improve relevance, and better understand how users engage with our content and Services. These partners may receive limited analytical or behavioral information to the extent necessary to perform their services. Payment information and other sensitive personal data are not shared for advertising purposes.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages or as otherwise described in this Privacy Policy.
Security and Fraud Prevention
We use personal information to help identify, investigate, prevent, and respond to suspected fraud, unauthorized access, misuse, or other activity that could affect the security, integrity, or proper operation of our Services.
If you create an account, you are responsible for keeping your login credentials confidential and secure. If you believe your account has been compromised or accessed without authorization, please contact Casanuva promptly so that appropriate action can be taken.
Communicating With You
We use personal information to respond to inquiries, provide customer support, and communicate with you about orders, deliveries, returns, refunds, exchanges, account-related matters, or other service-related updates. This processing is necessary for the operation of our Services and to maintain an effective relationship with users and customers.
Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure, improve, and analyze our website and Services. These technologies help us remember user preferences, enable core website functionality, support analytics, and better understand how visitors interact with our Services.
Certain third-party providers that assist with analytics, performance measurement, personalization, or advertising may also use cookies, pixels, or similar technologies in connection with the services they provide to us.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability, performance, or functionality of parts of the website. Depending on your location, you may also have the right to opt out of certain forms of data processing related to advertising or analytics, as further described in the “Your Rights and Choices” section of this Privacy Policy.
Your Cookie and Tracking Choices (Opt-Out of Targeted Advertising)
Depending on your location, you may have the right to opt out of the use of cookies or similar technologies for targeted, personalized, or interest-based advertising. These activities may involve the limited sharing of device-level or browsing-related information with advertising, analytics, or measurement partners for purposes such as campaign measurement, audience insights, performance analysis, or content personalization.
Where required by applicable law, we provide users with appropriate notice, consent choices, and opt-out options in relation to cookies, analytics, and targeted advertising technologies.
You may exercise these choices in several ways.
Through your browser settings, you may block, restrict, or delete cookies using the privacy controls available to you. Please note that disabling certain cookies may affect the functionality, performance, or availability of parts of the Services.
If your browser or device supports a recognized global privacy preference signal, such as the Global Privacy Control signal, we will treat that signal as a request to opt out of certain forms of data processing related to targeted or interest-based advertising where required by applicable law.
You may also be able to manage advertising or personalization preferences directly through the platforms, browser settings, or services you use. The availability of these options depends on your location, device configuration, and the applicable legal framework.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes and in accordance with this Privacy Policy. Such disclosures may include the following.
We may share personal information with service providers that perform functions on our behalf, including website hosting, technical infrastructure, payment processing, order fulfillment, shipping, customer support, and data analytics.
We may disclose personal information to business and marketing partners that assist with website operations, analytics, advertising, personalization, and service optimization.
Personal information may also be disclosed where you request or consent to such disclosure, for example when placing an order, using integrated services, or interacting with third-party tools or features connected to our Services.
We may share personal information within QJ Global Group LLC and with affiliated entities where necessary for internal administrative and business operations.
Personal information may be disclosed in connection with a business transaction, including a merger, acquisition, restructuring, financing, sale of assets, or insolvency proceeding.
We may also disclose personal information where necessary to comply with legal obligations, enforce our Terms and policies, respond to lawful requests from public authorities, prevent fraud or misuse, or protect the rights, property, safety, and security of our customers, business, and Services.
Categories of Personal Information Disclosed
Within the period permitted under applicable law, we may have disclosed the following categories of personal information for legitimate business purposes.
Identifiers, such as basic contact information and certain account or order-related details.
Commercial information, such as purchase history, transaction records, and customer support communications.
Internet or other electronic network activity, such as usage data and interactions with the Services.
These categories of personal information may be disclosed to service providers, business and marketing partners, affiliated entities, and other third parties as described above, solely for legitimate business purposes.
We do not create or use inferred profiles to predict or assess personal characteristics of users.
We do not sell personal information. We also do not disclose sensitive personal information for the purpose of inferring characteristics about you. In certain jurisdictions, some analytics or advertising-related activities may be considered a form of “sharing.” Where required by applicable law, you may have the right to opt out of such activities, as described in the “Your Rights and Choices” section of this Privacy Policy.
User Generated Content
Our Services may allow you to submit product reviews, comments, feedback, or other forms of user-generated content. Any content you choose to make publicly available may be visible to other users or to the general public.
Please be aware that we cannot control how other individuals may use, copy, store, share, or otherwise process information that you voluntarily disclose in public areas of the Services. We are not responsible for the privacy, security, accuracy, or misuse of information that you choose to make publicly available.
Third-Party Websites and External Links
Our website may contain links to websites, services, or platforms operated by third parties. Those third parties maintain their own privacy policies and data handling practices, which may differ from ours.
We do not control, endorse, or assume responsibility for the content, security, availability, or privacy practices of third-party websites or services. If you choose to visit a third-party website, you do so at your own discretion and should review that party’s privacy policy and terms before providing any personal information.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the minimum age required by applicable data protection laws.
If you are a parent or legal guardian and believe that a child has provided personal information to us without the necessary consent, please contact us so that we can take appropriate steps to investigate and, where appropriate, remove that information.
Where required by applicable law, we do not knowingly process the personal information of minors for purposes such as targeted advertising or profiling.
Security and Retention of Your Information
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. However, no method of electronic transmission, storage, or security control can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide the Services, maintain user accounts, process transactions, comply with applicable legal, tax, regulatory, and accounting obligations, prevent fraud, resolve disputes, and enforce our policies and contractual rights.
Retention periods are determined based on factors such as the nature, sensitivity, and volume of the information, the purposes for which it was collected, applicable legal or regulatory requirements, and our legitimate operational needs, including record-keeping, fraud prevention, dispute handling, and business continuity.
When personal information is no longer required for these purposes, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal and operational standards.
Account-related and transactional information may be retained for a limited period where necessary for compliance, accounting, auditing, legal defense, or record-keeping purposes.
Your privacy rights, including rights to access, correct, or request deletion of personal information, remain available during the applicable retention period, subject to any legal exemptions, limitations, or retention obligations.
We may use analytics, performance measurement, security monitoring, and fraud-detection tools provided by third-party service providers to help operate, protect, and improve the Services. Any data processed through such tools is handled in accordance with this Privacy Policy and does not override any rights you may have under applicable privacy laws.
Payment Security
All payments made through our website are processed using secure, encrypted connections designed to protect payment information during transmission. We work only with authorized payment service providers that apply recognized industry-standard security measures to help safeguard payment transactions.
Additional Payment Information Security
We do not store, process, or have direct access to full payment card numbers, card security codes, or other sensitive authentication data. All payment information is handled directly and securely by authorized third-party payment processors acting on our behalf.
These payment processors use recognized industry standards and security protocols to help ensure that payment information remains encrypted and protected throughout the transaction process. Casanuva does not retain, transmit, or process raw payment card data on systems under its direct control.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information under applicable privacy and data protection laws. These rights may vary depending on your country, state, or region of residence and may apply only in specific circumstances.
Your rights may include the ability to request access to the personal information we hold about you, request correction or deletion of your information, object to or restrict certain forms of processing, request portability where applicable, or withdraw consent where processing is based on consent.
Details regarding how to exercise your rights, together with any relevant limitations, identity verification requirements, or legal exceptions, are described in the relevant sections of this Privacy Policy. We will handle such requests in accordance with applicable law.
Automated Decision-Making, Profiling, and Sensitive Personal Information
We do not use sensitive personal information for the purpose of inferring characteristics about you.
We do not engage in automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.
Decisions relating to orders, customer accounts, fraud prevention, returns, refunds, or customer support are reviewed and handled by appropriate personnel and are not based solely on automated processing.
Right to Access
You may request access to the personal information we hold about you. This may include information about the categories of personal data collected, the sources from which it was obtained, the purposes for which it is used, and the categories of third parties with whom it has been shared.
Right to Delete
You may request the deletion of personal information we maintain about you, subject to applicable legal exceptions. These exceptions may include situations where retention is necessary to complete a transaction, comply with legal or regulatory obligations, prevent fraud, resolve disputes, or maintain required business records.
Right to Correct
You may request that inaccurate, outdated, or incomplete personal information we maintain about you be corrected, updated, or completed.
Right to Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format. Where technically feasible and legally required, you may also request that this information be transmitted to another organization or service provider.
Right to Restrict Processing
In certain circumstances, you may request that we limit or restrict the way your personal information is processed, in accordance with applicable data protection laws.
Right to Withdraw Consent
Where the processing of personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal took effect.
Sale and Sharing of Personal Information
We do not sell personal information.
In some jurisdictions, certain analytics, advertising, or measurement-related activities may be considered a form of “sharing” of personal information. Where applicable, we engage only in limited data sharing for standard business purposes such as analytics, performance measurement, fraud prevention, security, and service improvement.
Any information used for these purposes does not include payment information or sensitive personal information. Where required by applicable law, you may opt out of such activities using the methods described in the “Your Rights and Choices” section of this Privacy Policy.
If your browser or device sends a recognized global privacy preference signal, we will treat that signal as a valid request to opt out of certain forms of data processing related to targeted or interest-based advertising where legally required.
Right to Opt Out of Targeted Advertising or Sharing
Depending on your location, you may have the right to request that we stop using your personal information for targeted, personalized, or interest-based advertising, or to limit certain forms of data sharing related to advertising activities.
Requests to exercise these rights will be handled in accordance with applicable privacy and data protection laws.
Contact Information for Privacy Requests
If you wish to exercise your privacy rights or have questions about this Privacy Policy, you may contact us using the details below.
Brand Name: Casanuva
Owned and Operated By: QJ Global Limited
Company Number: 78864222
Address: 21st Floor, CMA Building
64 Connaught Road Central
Hong Kong
Email: info@casanuva.com
Phone: +1 302 560 3249
Global Privacy Control
If your browser or device sends a recognized Global Privacy Control signal or a similar privacy preference signal, we will treat that signal as a request to limit certain types of data processing related to targeted or interest-based advertising, where such treatment is required by applicable law.
Right to Appeal
If we deny a request relating to your privacy rights, you may have the right to appeal that decision where permitted under applicable law. Instructions for submitting an appeal will be provided in our response to your request.
Non-Discrimination
We do not discriminate against individuals for exercising privacy rights available under applicable privacy or data protection laws. Exercising your rights will not result in denial of services, different pricing, reduced service quality, or any other unfavorable treatment prohibited by law.
How to Exercise Your Rights
You may exercise your privacy rights at any time by contacting us using the details below.
Brand Name: Casanuva
Owned and Operated By: QJ Global Limited
Company Number: 78864222
Address: 21st Floor, CMA Building
64 Connaught Road Central
Hong Kong
Email: info@casanuva.com
Phone: +1 302 560 3249
To protect your privacy and security, we may need to verify your identity before processing a request. Verification may include confirming your email address or requesting information related to your account, order history, or recent transactions.
If you authorize another person to submit a request on your behalf, we may require proof of that authorization and may also verify the request directly with you where necessary.
Requests will be handled within the timeframes required under applicable law.
Marketing Preferences
You may opt out of marketing or promotional communications at any time by using the unsubscribe option included in our messages or by contacting us directly.
Please note that even if you opt out of marketing communications, we may still send non-promotional messages that are necessary for providing our Services, such as order confirmations, shipping updates, account notices, legal notices, or customer support communications.
Complaints
If you have concerns about how Casanuva handles personal information, you may contact us using the contact details provided at the end of this Privacy Policy. We will review and respond to complaints in accordance with applicable privacy and data protection laws.
If you are not satisfied with our response, you may have the right to request further review, appeal, or escalation where such rights are available under applicable law.
Compliance With Advertising and Platform Policies
Casanuva complies with applicable privacy and data protection laws, as well as relevant advertising, data-use, and platform requirements associated with the services, tools, and technologies used to operate our business.
We do not sell personal information, and we do not use or share personal information in a deceptive, misleading, or inconsistent manner. Any use of personal information for advertising, analytics, attribution, or performance measurement is limited to legitimate business purposes and is handled in accordance with this Privacy Policy.
We use tracking, measurement, and analytics technologies only to operate, secure, support, and improve our Services, measure advertising effectiveness, enhance performance, prevent fraud, and help provide a reliable shopping experience. Information used for these purposes does not include payment information and is processed in line with applicable privacy requirements.
Where required by applicable law, users may have the right to opt out of certain forms of targeted, personalized, or interest-based advertising. Information about how to exercise such rights is provided in the “Your Rights and Choices” section of this Privacy Policy.
Personal information is processed solely for lawful, legitimate, and clearly defined business purposes, including order processing, customer support, service improvement, fraud prevention, security, and legal compliance. We do not process personal information in ways that are unlawful, deceptive, misleading, or inconsistent with applicable privacy laws.
BUSINESS INFORMATION
Brand Name: Casanuva
Owned and Operated By: QJ Global Limited
Company Number: 78864222
Address: 21st Floor, CMA Building
64 Connaught Road Central
Hong Kong
Contact details
Email: info@casanuva.com
Phone: +1 302 560 3249
Contact form: click here
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (EST)
We aim to respond within 24 hours.