Effective Date: 15-04-2026
Introduction
This website is operated by Casanuva (“we,” “us,” or “our”). We make this website available, together with all information, tools, and services offered through it (collectively, the “Service”), to you (“you” or “the user”) subject to your acceptance of these Terms of Service (“Terms”), including any related policies, notices, and conditions referenced in this document.
By accessing our website and/or purchasing products or services from us, you use the Service and agree to be bound by these Terms. These Terms apply to all users of the website, including without limitation browsers, customers, merchants, vendors, and content contributors.
Please read these Terms carefully before using our website. By accessing or using any part of the website, you confirm that you accept these Terms. If you do not agree with all of these terms and conditions, you must not access the website or use any part of the Service. Where these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features, functionality, tools, products, or services added to the website will also be subject to these Terms. We reserve the right to revise, update, or replace any part of these Terms at any time by posting changes on this page. It is your responsibility to check this page periodically for updates. Your continued use of the website after any changes are posted constitutes your acceptance of those changes.
Our online store is operated through a secure ecommerce platform that allows us to present products, process orders, and facilitate secure online transactions.
Transparency and Consumer Information
To promote transparency and provide a clear user experience, Casanuva makes essential information available regarding its business operations, including how customers can contact us, how orders are processed, how pricing and billing are handled, expected shipping and delivery timeframes, eligibility for returns or refunds, and the way customer support requests are managed.
By using our website, you acknowledge and accept this information, as well as the policies referenced in these Terms.
Section 1 – Online Store Terms
By using this website, you confirm that you have reached the age of majority in your country or region of residence, or that you are the age of majority and have given appropriate permission for any minor dependents to use this website under your supervision.
You agree not to use the website, or any products or services obtained through it, for any unlawful, unauthorized, or prohibited purpose. You further agree to comply with all applicable laws, rules, and regulations governing your use of the website and the Services.
You must not upload, transmit, distribute, or otherwise introduce any malicious code, software, viruses, spyware, or other harmful elements that may interfere with, disrupt, or compromise the security, operation, or performance of the website, the Services, or any related systems.
Any actual or suspected violation of these Terms may result in the immediate restriction, suspension, or termination of your access to the Services, without prior notice, to the extent permitted under applicable law.
We reserve the right to restrict, suspend, or refuse access to the Services, in whole or in part, where reasonably necessary to protect our business operations, users, platform integrity, or security.
Section 2 – General Conditions
We reserve the right to refuse service to any individual, customer, or entity at any time, where permitted by applicable law, including in situations involving suspected fraud, misuse of the website, abusive behavior, violations of our policies, or risks to our operations, systems, or users.
You acknowledge that any content you submit through the website, excluding payment-related information, may be transmitted across various networks and may undergo technical modifications where necessary to conform and adapt to the technical requirements of connecting networks, devices, or systems.
Payment information is processed securely through authorized third-party payment providers using recognized industry-standard encryption and security protocols. Casanuva does not store or directly process complete payment card details on its own systems.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or otherwise misuse any part of the Services, website content, product listings, images, branding, design elements, or functionality without our prior written permission.
You must not attempt to interfere with, circumvent, disable, disrupt, or compromise any security features, access controls, or technical protections that are in place to safeguard the website, user data, transactions, or platform stability.
Section headings are included for convenience only and do not affect the meaning, interpretation, scope, or enforceability of these Terms.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that the information presented on our website is accurate, complete, and up to date. However, certain information on the website may occasionally contain inaccuracies, omissions, or outdated material. All content is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more complete, more accurate, or more current sources of information.
Any reliance you place on information available on this website is at your own risk.
From time to time, this website may include historical information. Historical information is provided for reference purposes only and should not be considered current. We reserve the right to amend, update, or remove website content at any time, but we are under no obligation to update any specific information unless required by applicable law. You acknowledge that it is your responsibility to monitor changes made to the website.
Section 4 – Modifications to the Service and Prices
Prices for products or services may be updated from time to time without prior notice, except where advance notice is required under applicable law. Any price changes will not affect orders that have already been confirmed, except in cases of obvious pricing errors, technical mistakes, or where otherwise permitted by applicable law. We reserve the right to modify, suspend, or discontinue the Services, or any part of them, at any time for operational, technical, legal, or business reasons.
To the fullest extent permitted by applicable law, Casanuva shall not be liable to you or any third party for any modification, price adjustment, suspension, or discontinuation of the Services. These rights are exercised to help maintain accurate information, transparent pricing practices, lawful business operations, and dependable service performance.
Section 5 – Products or Services
Certain products or services may be available exclusively through the website and may be offered in limited quantities. Any returns or refunds, where applicable, are governed by our Refund Policy.
We make reasonable efforts to present product images, descriptions, specifications, and other details as accurately as possible. However, we cannot guarantee that your device display, browser settings, or viewing conditions will reflect the exact appearance, colour, size perception, texture, or other visual details of the products.
We do not intentionally advertise products that are not reasonably available for purchase, subject to stock limitations, operational constraints, fulfillment capacity, legal restrictions, or genuine listing errors.
We reserve the right to limit the sale of products or services to any individual, household, geographic region, or jurisdiction where necessary for legal, regulatory, operational, logistical, or fraud-prevention reasons. Such limitations may be applied on a case-by-case basis.
Product descriptions, pricing, availability, and promotional offers may be updated, corrected, or changed from time to time without prior notice. Any promotions or offers are void where prohibited by applicable law.
We do not guarantee that any product, service, or information obtained through the website will meet your individual expectations. However, we make reasonable efforts to keep product information accurate and to correct genuine errors, omissions, or inaccuracies where identified.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse, limit, or cancel any order placed through our website, where permitted by applicable law. Order limitations may apply per person, per household, per account, or per transaction. These restrictions may also apply to orders placed using the same account, payment method, billing information, or shipping address.
We may cancel or limit orders in situations including suspected fraud, payment authorization issues, stock unavailability, shipping restrictions, unauthorized resale concerns, genuine pricing or listing errors, or other legitimate operational, legal, or security reasons.
If an order is modified or cancelled, we may attempt to notify you using the contact details provided at checkout. It is your responsibility to ensure that all account, billing, shipping, and contact information provided to us is complete, accurate, and kept up to date.
We may restrict or reject orders that appear to be placed for unauthorized resale, redistribution, or other commercial purposes without our prior written approval.
You agree to provide current, complete, and accurate billing and account information for all purchases made through the website. This includes keeping valid contact and payment details on file so that transactions can be completed properly and communications can be sent when necessary.
Section 7 – Optional Tools
We may provide access to optional third-party tools or services that are not owned, operated, or directly controlled by Casanuva.
You acknowledge and agree that any such tools are provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind. Casanuva shall not be responsible for any issues, interruptions, losses, or damages arising from or related to your use of optional third-party tools or services.
Any use of optional tools is entirely at your own risk and discretion. You are solely responsible for reviewing and accepting the applicable terms, policies, and security practices of any third-party provider before making use of their tools or services.
We may, from time to time, introduce new features, services, or tools through the website. Any such additions or enhancements will also be governed by these Terms of Service. Your continued use of any optional tools or newly introduced features constitutes your acceptance of the applicable Terms.
Section 8 – Third-Party Links
Our website may contain content, products, services, or links made available by third parties. These links may direct you to external websites or platforms that are not affiliated with or controlled by Casanuva.
We do not control, monitor, review, or guarantee the accuracy, reliability, availability, or completeness of any third-party content, websites, products, or services. Accordingly, we accept no responsibility or liability for any third-party materials, websites, or external services.
Any interaction, transaction, or communication you engage in with a third-party website or provider is entirely at your own risk and is governed exclusively by that third party’s own terms, conditions, and policies. You are responsible for reviewing their terms of use, privacy practices, and other relevant policies before proceeding with any transaction or engagement.
Any complaints, claims, concerns, or disputes relating to third-party products or services must be directed to the relevant third party. Casanuva does not participate in, supervise, or intervene in disputes arising from third-party websites, providers, or unaffiliated services.
Section 9 – User Comments, Feedback, and Other Submissions
If you submit materials at our request, or if you voluntarily send us ideas, suggestions, proposals, feedback, reviews, or other content (“comments”), you agree that Casanuva may use, edit, reproduce, publish, distribute, translate, and otherwise make use of such comments in any medium and for any lawful purpose, without restriction.
We are under no obligation to maintain any comments in confidence, to provide compensation for them, or to respond to any submission.
We reserve the right, but are not obligated, to monitor, review, edit, or remove content that we consider to be unlawful, misleading, offensive, threatening, defamatory, obscene, abusive, harmful, or otherwise objectionable, or that violates these Terms or the rights of any third party.
You agree that your comments will not violate the rights of any other person or party, including intellectual property rights, privacy rights, publicity rights, or other personal, proprietary, or legal rights. You further agree that your submissions will not contain unlawful, abusive, obscene, or deceptive material, nor include malware, malicious code, or any content intended to disrupt or compromise the functionality, security, or integrity of the website or related systems.
You must not use a false email address, pretend to be someone else, or otherwise mislead us or other users as to the origin of any submission. You remain solely responsible for the content, accuracy, legality, and consequences of any comments you provide. Casanuva assumes no responsibility or liability for any user-generated content submitted by you or by any third party.
Section 10 – Personal Information
The submission of personal information through the website is governed by our Privacy Policy. Our Privacy Policy explains how personal data is collected, used, stored, safeguarded, and what rights and choices are available to users in relation to that information.
By using this website or placing an order with Casanuva, you acknowledge and agree to the handling of personal information as described in our Privacy Policy.
Section 11 – Errors, Inaccuracies, and Omissions
From time to time, information available on the website or within the Services may contain typographical mistakes, inaccuracies, omissions, or outdated material. This may include, without limitation, information relating to product descriptions, pricing, promotional offers, shipping charges, delivery estimates, product availability, or other related details.
We reserve the right to correct genuine errors, inaccuracies, or omissions, and to update, revise, or remove information where reasonably necessary. This includes the right to cancel or refuse orders affected by such errors, including after an order has been submitted, where permitted by applicable law.
We are not obligated to update, amend, or clarify information on the website except where required under applicable law. Any reference to an update date or revision date should not be interpreted as confirmation that all content on the website has been reviewed, updated, or modified.
Section 12 – Prohibited Uses
You are prohibited from using the website or its content for any unlawful, fraudulent, harmful, abusive, or otherwise unauthorized purpose, or in any way that violates applicable laws, regulations, or third-party rights.
You must not infringe upon or violate the intellectual property rights of Casanuva or the rights of others. You must also not engage in conduct that is harassing, abusive, defamatory, threatening, harmful, discriminatory, or otherwise objectionable.
You may not submit false, misleading, or deceptive information. You must not upload, transmit, distribute, or otherwise introduce viruses, malware, harmful scripts, or any other code intended to interfere with, damage, disrupt, or compromise the security, functionality, or performance of the website or the Services.
You may not collect, monitor, track, or attempt to access personal information relating to other users without proper authorization. You must not engage in spamming, phishing, scraping, crawling, data extraction, or any activity intended to improperly obtain information or interfere with the normal operation of the website.
You may not use the website for obscene, unethical, unlawful, or immoral purposes. You must not attempt to bypass, disable, interfere with, undermine, or otherwise compromise any security features, access controls, or protective measures implemented to safeguard the Services.
We reserve the right to suspend, restrict, or terminate access to the website or the Services if prohibited activities are identified or reasonably suspected. Such termination or restriction may occur without prior notice where necessary to protect users, preserve security, protect our operations, or comply with applicable legal obligations.
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, error-free, or that any results obtained through use of the Services will always be accurate, complete, or reliable.
You acknowledge that the Services may be suspended, restricted, or discontinued from time to time for operational, technical, security, maintenance, or legal reasons. While we make reasonable efforts to maintain the availability and proper functioning of the website and Services, continuous availability, uninterrupted access, and full functionality cannot be guaranteed.
Your use of the Services, and any products purchased through them, is at your sole risk. The Services and all products made available through the website are provided on an “as is” and “as available” basis, without any express or implied warranties or conditions of any kind, to the fullest extent permitted by applicable law.
To the maximum extent permitted by applicable law, Casanuva, including its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers, shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes, without limitation, any loss of profits, revenue, business, savings, data, goodwill, business interruption, replacement costs, or other similar losses arising out of or related to your use of the Services or any products purchased through the website.
This limitation also applies to claims arising from errors, omissions, delays, service interruptions, system failures, transmission issues, or inaccuracies in content, communications, or information made available through the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law. Where applicable law does not allow certain exclusions or limitations of liability, Casanuva’s liability shall be limited to the fullest extent permitted by such law.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Casanuva, including its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers, from and against any claims, demands, actions, losses, liabilities, damages, judgments, costs, or expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, any policy referenced in these Terms, your misuse of the Services, or your violation of any applicable law or the rights of a third party.
You are responsible for ensuring that your actions, submissions, and use of the website comply with all applicable laws, regulations, and these Terms. Any loss, damage, liability, or dispute resulting from your failure to comply may give rise to an obligation on your part to compensate us for the associated costs and liabilities.
Section 15 – Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall nevertheless be enforced to the maximum extent permitted by law, or, where such enforcement is not permitted, it shall be deemed severed from these Terms.
The remaining provisions of these Terms shall continue in full force and effect and shall remain valid, binding, and enforceable. The invalidity or unenforceability of any single provision shall not affect the validity or enforceability of any other provision of these Terms.
Section 16 – Termination
Any obligations or liabilities incurred before termination of these Terms shall survive termination where their nature requires continued effect. This includes, without limitation, payment obligations, indemnification obligations, limitation of liability provisions, and any other clauses that are intended to remain in force after termination.
These Terms remain effective unless and until terminated either by you or by us. You may terminate these Terms at any time by discontinuing your use of the website and the Services.
We reserve the right to suspend, restrict, or terminate your access to the Services, in whole or in part, without prior notice, where we reasonably believe that you have violated these Terms or engaged in conduct that may harm our business operations, users, systems, or platform integrity. Upon termination, you remain responsible for any outstanding amounts due up to the effective date of termination, and your access to the Services may be removed, restricted, or disabled.
Section 17 – Entire Agreement
Our failure to enforce any right or provision under these Terms shall not be considered a waiver of that right or provision. Any right or remedy shall remain fully enforceable unless expressly waived by us in writing.
These Terms, together with any policies, notices, or conditions posted on the website, constitute the entire agreement between you and Casanuva regarding your use of the Services. They supersede and replace all prior or contemporaneous agreements, communications, representations, or understandings, whether written or oral, relating to the same subject matter.
Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party. All provisions shall be interpreted fairly, reasonably, and in a manner consistent with applicable law.
Section 18 – Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.
Nothing in these Terms limits, excludes, or affects any mandatory consumer rights that cannot be excluded under applicable law.
For consumers, this means that you may still be entitled to the protection of mandatory laws in your country or place of residence where such protection applies.
Section 19 – Changes to Terms of Service
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, amend, or replace any part of these Terms at our discretion by posting the revised version on the website. It is your responsibility to review these Terms periodically to remain informed of any changes.
Your continued use of the website or the Services after any changes have been posted constitutes your acceptance of the updated Terms. If you do not agree with any modification, you must stop using the website and the Services.
Section 20 – Force Majeure
Casanuva shall not be liable for any delay, interruption, or failure to perform any obligation where such delay or failure results from events beyond our reasonable control. This includes, without limitation, acts of God, natural disasters, severe weather, pandemics, epidemics, governmental measures, labor disputes, transportation disruptions, supply chain interruptions, customs delays, utility failures, cyber incidents, or failures of third-party service providers.
BUSINESS INFORMATION
Brand Name: Casanuva
Owned and Operated By: QJ Global Limited
Company Number: 78864222
Address: 21st Floor, CMA Building
64 Connaught Road Central
Hong Kong
Contact details
Email: info@casanuva.com
Phone: +1 302 560 3249
Contact form: click here
Customer service
Support hours: Monday to Friday, 8:00 am – 5:00 pm (EST)
We aim to respond within 24 hours.
